Housing Services Cooridnator

As a Housing Services Response Coordinator, you'll be working with our customers and partners to provide an effective response and resolution to anti-social behaviour and complex tenancy and lease breaches within our neighbourhoods. You'll work closely with our partners, including the local authority and the police, to make sure that victims are supported and our neighbourhoods are safe and where customers want to live. You'll also support our Housing Services Team Leader and the wider team to take the lead on new initiatives and projects across the operating area.
You'll ensure that anti-social behaviour, tenancy and lease breaches are seen through all the way to resolution, delivering an outstanding customer experience that turns our customers into real fans of Thirteen. You'll also guide and support our Housing Services Coordinators with lower level cases, take a lead on neighbourhood-wide issues and prepare for and represent Thirteen at court hearings.

The Person:

* Can you deliver a quality customer experience that's convenient and responsive to our customers?
* Can you delight our customers and turn people into real fans of Thirteen?
* Can you easily build relationships with our customers and colleagues, with the ability to influence and negotiate?
* Are you comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate?
* Are you dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets?
If your interested then please forward your CV to adam.benouaich@servicecare.org,.uk or Call Adam on 01772 208966,