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Housing Support Officer

Job Description

JOB TITLE: Housing Support Officer
WEEKLY HOURS: 37.5 Hours
WORK PATTERN: Mon - Fri (9am-5pm)
The main purpose of this role is to Support new refugees to settle in Halifax, providing support in their accommodation, apply for benefits, secure health, education, and other services and integrate into their local communities.

  • Ensure that properties being used to accommodate new arrivals are suitable and properly furnished and have completed necessary checks required. Support households to sustain their homes.
  • Identify the practical and support needs of the households concerned, develop detailed support plans, and provide structured support to achieve the plan objectives and outcomes.
  • Help ensure that households comply with the requirements of the UK Benefit system and do not avoidably suffer sanctions.
  • Support households assisted by the Migration Services Team and help them to link in with services provided by partner agencies.


  • Good interpersonal and communication skills both verbal and written English and an ability to engage with people from a diverse range of backgrounds and support needs.
  • Experience of support work, particularly with families.
  • Ability to influence and motivate others to reach agreed goals.
  • Knowledge of safeguarding procedures.

Also, will be required to go through an enhanced DBS check.
Must have a full UK driving licence and the use of a vehicle for work

Must be able to undertake occasional evening and weekend work.