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Housing Support Officer

Job Description

Job Title: Housing Support Officer
Locations: Bedford, Luton, and Watford
Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM
Contract Type: 6-Month Temporary Contract
DBS Requirement: Enhanced DBS is essential.
Driving Requirement: Driving is essential.

About Us:
We are currently seeking a dynamic Housing Support Officer to join our team in Bedford, Luton, and Watford. This role offers flexible working in the community, allowing you to work from home between property visits. As a Housing Support Officer, you will manage a caseload of 10-12 residents, engaging in lone working while regularly meeting with your team and manager to discuss and reflect on complex cases. The position requires travel for training and team meetings.

Key Responsibilities:
Flexible Working: Engage in flexible working within the community and work from home between property visits.
Caseload Management: Manage a caseload of 10-12 residents, providing comprehensive support.
Lone Working: Independently address the needs of residents, engaging in lone working as required.
Team Collaboration: Regularly meet with the team and manager to discuss and reflect on complex cases.
Travel Requirements: Attend training sessions, team meetings, and other necessary travel-related activities.
Rent Collection: Maximize rent collection by submitting and maintaining successful housing and welfare benefit claims.
Arrears Management: Take proactive action to minimize rent arrears, monitor accounts, record actions, and take appropriate steps when arrears exceed tolerance levels.

Qualifications and Skills:

  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Caseload management experience.
  • Enhanced DBS clearance is essential.
  • A valid driver's license and access to a vehicle are essential.


How to Apply:
If you are passionate about supporting residents, managing caseloads, and contributing to rent collection and arrears management, we encourage you to apply for the Housing Support Officer position in Bedford, Luton, and Watford.