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Housing Support Worker - Harrow

Job Description

Job Title: Housing Support Worker
Location: Harrow and Surrounding Areas
DBS Level: Enhanced Adult
Who are the Service Users? Details of service users will be provided upon confirmation of location.
Working Hours: 40 hours per week, Shift pattern - Monday - Friday 8am-4pm / 2pm - 10pm, 1 Saturday a month
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Do They Have Valid Business Insurance? Yes

Main Duties of the Role:

  • Plan and deliver effective support and safety plans with the service user, referring to specialist agencies as required.
  • Ensure that properties are always adequately equipped, maintained, furnished, and cleaned to provide a safe and comfortable environment.
  • Support residents to understand responsibilities that will help them keep their CAS-2 and secure future accommodation.
  • Empower and motivate service users to identify and achieve their desired outcomes, fostering independence and self-reliance.
  • Develop move-on plans with service users at the earliest opportunity, identifying realistic options for their future housing needs.


  • Understanding and commitment to Nacro's values.
  • Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
  • Ability to develop person-centered support and move-on planning.
  • Understanding of safeguarding principles.
  • Ability to work with vulnerable adults with complex needs, including substance misuse, physical health, mental health, seeking employment, and housing support.
  • Flexibility to travel within your allocated patch for training and team meetings and to cover other local patches as required.

Is There Any Lone Working? Yes
Working From Home at Any Time? Yes
How Many Properties Will They Be Looking After? 3 / 4