Position: People Services Administrator
Location: Sulhamstead
Contact: Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk

Job Description:
We are assisting Thames Valley Police in recruiting for a People Services Administrator. This role provides a professional business support service within the People Directorate to internal and external customers, covering Recruitment, Resourcing, Employee Administration, Learning & Development, and Service Desk functions.
Key Responsibilities:

• Provide a high-quality, confidential service and advice to internal and external customers, based on Force policies and procedures.
• Manage relationships with stakeholders to ensure productive working, resolve problems, and implement continuous improvement.
• Input and quality assure data on Force ICT systems to facilitate the provision of management information.
• Support the production of management information to enable effective performance management and decision making.
• Provide administrative support to specific projects including research and data collection.
• Proactively manage applicants through the Recruitment process, ensuring timely progression and regular communication.
• Manage end-to-end Recruitment processes, including applicant management, vetting, reference checks, medical screening, and course enrolment.
• Provide assessment and testing administration in support of recruitment/promotion processes.
• Support strategic resourcing and liaise with Delivery Managers for advance planning.
• Provide a comprehensive advice and guidance service via helpline and mailbox query service.
• Ensure the web portals are updated with current information and manage goods and services via the SSAMI Portal.
• Provide effective and efficient reception services at Sulhamstead Training Centre.

Requirements:

• Attained or working towards NVQ Level 2 in Customer Service or Business Administration.
• Good standard of education with GCSEs (Grade 9-1/A-C) or equivalent in English and Maths.
• Proven experience in a demanding administrative role, ideally in an HR or L&D environment.
• Computer literate with knowledge of Microsoft Office applications.
• Good interpersonal and communication skills.
• Proven ability to organise, plan, manage, and prioritise workloads.
• Flexible approach to working, with willingness to work evenings and weekends as required.
• Experience of Recruitment/Resourcing/Planning processes is desirable.
• Capability to travel to different locations across the Force; a full UK driving licence is advantageous.

Application Process:
To apply for this role, please contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.