Tower Hamlets, London
Full Time
Temporary Are you an experienced Leasehold or Collections Officer with a strong background in service charge recovery? A Local Authority in Tower Hamlets is seeking a skilled Leasehold Accounts Officer to join their Leasehold Services team and play a key role in maximising income and supporting residents. THE ROLE
As a Leasehold Officer, you will be responsible for managing a portfolio of leasehold accounts, ensuring the effective recovery of service and major works charges while maintaining high standards of customer service.
- Proactively recover arrears through prompt action and legal proceedings
- Reconcile leaseholder accounts and investigate financial discrepancies
- Respond to enquiries from leaseholders and third parties within set timescales
- Promote available payment methods and provide debt advice
- Submit and enforce County Court applications and attend hearings when required
- Maintain up-to-date leaseholder records and manage document archiving
- Work collaboratively with internal teams and partner agencies to support vulnerable residents
The ideal candidate will have previous experience working in a collections or leasehold income role within a local authority or housing organisation.
- Demonstrated experience of managing leasehold service charge collections
- Proven track record of working in performance-driven and customer-focused environments
- Confident in preparing legal documentation and attending court proceedings
- Strong IT skills, particularly in Microsoft Office (Word, Excel, Outlook)
- Knowledge of lease terms, welfare benefits and debt advisory support services
Full Time
Temporary – contract until November with potential for extension
Rate: The pay for the role is £30.00 per hour LTD company rate. The PAYE equivalent is £25.58 per hour, inclusive of holiday pay. HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
