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Leasehold Consultation Officer

Job Description

Leasehold Consultation Officer
Brent, London
Full Time - Hybrid

We are seeking a dedicated and skilled Leasehold Consultation Officer to join a team based in Brent on a fill time, temporary basis, with an initial contract period of 3 months. The Leasehold Officer will be the first point of contact for leaseholders inquiries, and will work to maximise income through effective management of 1000 leasehold service charge accounts. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public and issuing section 20 notices.

  • Previous experience in a similar role within Housing/ Leasehold Service Charge
  • Ability to understand and interpret financial data
  • Knowledge of housing legislation, policies, and procedure
  • Experience issuing Section 20 notices
  • Experience calculating and producing service charge and major works invoice in accordance with the legislation and local procedures and policies
  • Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

Role Expectations

  • Provide a comprehensive leasehold consultation service to a patch or designated area
  • Provide consultation services for Leaseholders including calculation of service charges, major works billing, reserve fund, shared ownership rent and ground rent
  • Responsible for key decision making and delivery of section 20/20b consultations, ensuring these are carried out in accordance with the lease
  • Update the housing management system regularly to keep casework updated
  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
  • Develop working relationships with colleagues, as well as key partners
  • Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to