Back to Job Search

Leasehold Officer

Job Description

Leasehold Officer
Camden, London
Hybrid / WFH
Full Time

We are seeking a dedicated and skilled Leasehold Officer to join a team based in Camden on a fill time, temporary basis, with an initial contract period of 6 months. The Leasehold Officer will be the first point of contact for leaseholders inquiries, and will work to maximise income through effective management of 1000 leasehold service charge accounts. There is a need to attend office an average of twice a month however this role is mainly work from home.

  • Previous experience in a similar role within Housing/ Leasehold Service Charge
  • Ability to understand and interpret financial data
  • Strong attention to detail and have a keen analytical approach to your workload
  • Knowledge of legislation, policies, and procedures surrounding Housing Benefit and Council Tax Benefit
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

Role Expectations

  • Be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works
  • Maximise income through effective monitoring and management of approximately 1000 leasehold service charge accounts
  • Investigate and respond to leaseholders' queries regarding service charges and their service charge accounts
  • Calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal
  • Manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action
  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
  • Prepare statements for Court and attend Court where necessary
  • Develop working relationships with colleagues, as well as key partners
  • Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to