A local authority in the West Midlands is recruiting for a Lifeline Response Officer in Leamington Spa to respond to emergency calls from vulnerable individuals in their own homes.
The Role
The focus of this Lifeline Response Officer role is to receive calls from vulnerable individuals who have pressed their Lifeline Pendant. The key responsibilities of this Lifeline Response Officer role will be to:
- Handle initial call and assess the situation
- Resolve situation if possible, if not, make assessment whether emergency services or next of kin are required
- Provide out of hours customer service for the council's emergency repairs service
The Candidate
To be considered for this Lifeline Response Officer role you will require the following skills and experience:
- Previous experience working with vulnerable individuals
- Previous experience in a phone-based customer service role
- Be proficient in various IT systems
Due to the vulnerable nature of the service users, you will require an enhanced DBS for this role.
The Contract
This is can be a full time Lifeline Response Officer role, working on shifts between 06:00 and 22:00 on a rota basis. The role is initially on a temporary contract, with an excellent chance of becoming permanent.
Referral Bonus
If this Lifeline Response Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
How to Apply
If you are interested in this Lifeline Response Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Lifeline Response Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region
