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Mobile Road and Traffic Enforcement Officer

Job Description

Job Opportunity: Mobile Road & Traffic Enforcement Officer

Location: London Borough of Hackney

Salary: £19.80 per hour

The London Borough of Hackney is seeking a highly motivated and skilled Mobile Road & Traffic Enforcement Officer to join our dynamic Parking & Markets Services team within the Climate, Homes, and Economy Directorate.

About the Role:

As a Mobile Road & Traffic Enforcement Officer, you will play a crucial role in enforcing parking regulations, reducing traffic congestion, improving road safety, and enhancing air quality throughout the borough. This is a fantastic opportunity to contribute to the community while working within a supportive and collaborative team.

Responsibilities:

  • Enforcement Activities: Patrol designated routes within the borough, issuing Penalty Charge Notices (PCNs) in compliance with Council policy and legislative procedure.

  • Account Management: Act as an ambassador for the Council, maintaining strong relationships with the Metropolitan Police and Counter Terror Police, as well as collaborating with various internal departments.

  • Community Engagement: Be the first point of contact for residents, businesses, and visitors while on street performing enforcement duties. Provide expert advice and guidance on matters related to traffic and parking restrictions.

  • Reporting and Documentation: Monitor and report on issues seen while patrolling the borough's streets, including littering, fly-tipping, illegal street trading, and other street-related duties. Maintain accurate records to support the enforcement of parking, traffic, and related regulations.

  • Training and Development: Undergo necessary training to become a qualified first aider and stay fully up-to-date with legislation, regulations, and developments affecting the service.

Requirements:

  • Experience: Previous work experience in a customer service environment is essential. Experience in traffic and parking enforcement, account management, or recruitment is highly desirable.

  • Education: Good general standard of education, including GCSEs at Grade C or above in Maths and English. HNC or NVQ Level 5 or equivalent in a relevant subject.

  • Licenses: Full UK driver's license for category A and/or valid CBT for riding a solo motorcycle; full UK driver's license for category B.

Skills and Abilities:

  • Strong geographical knowledge of the Hackney borough.
  • Excellent written and verbal communication skills, including report writing.
  • Ability to work collaboratively in partnership teams.
  • Commitment to equality of opportunity and diversity.

How to Apply:

If you are passionate about making a positive impact on the community and have the skills and experience required, we invite you to apply for this exciting opportunity.

To apply, please submit your CV and a covering letter to Lewis.Ashcroft@servicecare.org.uk or call 01772 208962