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Monitoring & Responding Officer

Job Description

Monitoring & Responding Officer

About the Role:

London Borough of Haringey are seeking a Monitoring & Responding Officer to join their Connected Care Service team. The role involves providing monitoring and responding services to the residents of Haringey. The successful candidate will be responsible for ensuring calls are answered promptly and that callers receive the support they require. The role also involves visiting the resident's home to provide assistance and undertaking general maintenance of equipment to ensure service is maintained.

Key Responsibilities:

  • Answer and respond to emergency calls from vulnerable service users
  • Identify and arrange appropriate intervention/support to ensure service user's well being
  • Assess the service user's needs and condition and provide/source the support they require
  • Visit the service user's home to help deal with the emergency
  • Undertake general maintenance of equipment to ensure service is maintained
  • Work a pattern over 3 shifts: 7am to 3pm, 3pm to 11pm and 11pm to 7am
  • Be at work 20 minutes before the start of each shift to complete a handover


  • Experience of working within an emergency call monitoring centre dealing with vulnerable service users
  • Experience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink (Jontek) would be preferred
  • Good communication and compassionate engagement skills
  • An understanding of safeguarding requirements
  • Ability to build a rapport with people who maybe in difficult circumstances
  • Good IT and administrative skills
  • Able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures
  • Full clean UK driving licence

Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council.

Please apply by submitting your CV via email to or call the office to discuss further on 01772 208 964.