Location: Truro, Cornwall (with potential travel across the county)
Contract: Initial 3 months
Hours: 37 hours per week
Rate: £16.00 – £19.67 per hour (umbrella, dependent on experience)
About the Role: Cornwall Council is seeking a highly organised and proactive Transport Officer to join our Transport Coordination Service (TCS) based in Truro. In this key role, you will be responsible for managing the eligibility, coordination, and monitoring of School and Social Care Transport services across a designated geographical area of Cornwall.
This role covers over 60% of the TCS’ responsibilities, arranging essential transport services for:
- Over 13,000 children and young people, including 2,000 Post-16 students
- More than 1,000 children with Special Educational Needs (SEND)
- Up to 1,500 adults requiring daily social care transport
Key Responsibilities:
- Manage day-to-day passenger transport operations for education and social care users in your area
- Determine eligibility and arrange suitable travel for children, young people, and adults
- Liaise with service users, families, carers, schools, and internal departments on travel options
- Monitor transport contracts and service quality to ensure value for money and safeguarding standards
- Resolve transport-related queries and emergencies in a timely and professional manner
- Support continuous improvements in service delivery across the wider TCS
- Experience in transport coordination, logistics, or a related local government service
- Strong communication and stakeholder management skills
- High attention to detail and ability to manage complex service requirements
- Knowledge of education and/or adult social care transport needs is desirable
- Ability to prioritise and respond to changing demands in a fast-paced environment
- Make a real difference to the lives of children, families and vulnerable adults in Cornwall
- Work within a dedicated team with supportive leadership
- Be part of a service that values efficiency, safety and inclusion
If you have the organisational ability, commitment to service users, and the experience to deliver high-quality transport support, we’d love to hear from you.
Apply now or get in touch to find out more!
