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Neighbourhood Housing Officer

Job Description


Job Title: Neighbourhood Housing Officer
Location: Slough
Employment Type: Temporary Ongoing Contract, Full-time (37 hours per week)

Purpose of the Role:

I am recruiting for a client based in Slough, who are looking for an experienced Neighbourhood Housing Officer to join the team and provide a holistic tenancy management service for the council's residents.
Responsibilities:

  • Tenancy Management: Oversee a portfolio of properties, ensuring compliance with tenancy agreements, conducting regular property inspections, and addressing tenancy-related queries.
  • Anti-Social Behaviour (ASB): Proactively manage and resolve incidents of anti-social behaviour, working closely with residents, local authorities, and law enforcement as necessary.
  • Mediation: Act as a mediator in disputes between tenants, facilitating effective communication and resolution.
  • Enforcement: Implement appropriate enforcement actions in response to tenancy breaches, ensuring compliance with relevant policies and legal requirements.
  • Community Engagement: Foster positive relationships within the community, organizing and participating in community events to enhance the quality of life for residents.
  • Collaboration: Work collaboratively with internal teams, external agencies, and stakeholders to address housing-related issues and improve overall neighbourhood well-being.
  • Documentation: Maintain accurate and up-to-date records of tenancy and ASB-related activities, ensuring compliance with data protection regulations.
  • Advisory Role: Provide guidance to tenants on a range of housing-related matters, including welfare benefits, housing applications, and community resources.


Qualifications:

  • Minimum 2 years of experience in a Housing Officer role, preferably in a social housing setting.
  • Demonstrated experience in tenancy management and dealing with anti-social behaviour issues.
  • Strong knowledge of relevant housing legislation, policies, and procedures.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of individuals.
  • Problem-solving skills and the ability to handle complex and sensitive situations with tact and diplomacy.
  • Self-motivated with the ability to work independently and collaboratively within a team.
  • IT proficiency, including experience with housing management systems.


If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk