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Public Access Officer

Job Description

Job Title: Public Access Officer
Location: TVP/Hampshire/Fareham

Overall Purpose of the Role:
To support the Public Access function, facilitating appropriate responses to requests for information and advice, ensuring the Chief Constable's statutory obligations are lawfully discharged.

Key Accountability Areas:

  1. Resources: Supervise IM staff activities, including health and safety, welfare, PDR, and resources across both forces.
  2. Strategy: Identify Information Management business risks and propose mitigation recommendations.
  3. Delivery: Maintain, produce, and analyse performance information, records, and spreadsheets using IT systems.
  4. Contributing: Assist in creating and delivering guidance, training, and operational procedures for information management.
  5. Relationships: Cultivate relationships with stakeholders to improve adherence to Information Management standards.
  6. Customer Service: Provide effective service to internal and external customers on all Public Access related activities.
  7. Research and Analysis: Research and analyse information systems in support of information management.
  8. Disclosure: Balance necessity of disclosure against legislative requirements, ensuring risk-assessed disclosures.
  9. Helpdesk Support: Support the IM Helpdesk, providing specialist advice on Data Protection and Freedom of Information issues.
  10. Data Protection: Analyse and action applications for disclosure of information held in police systems under Data Protection and Freedom of Information Acts.
  11. Publication Scheme: Maintain the Publication Scheme and update the disclosure log.
  12. Specialist Guidance: Provide guidance to the force(s) and public via the IM Helpdesk on all IM related matters, specifically DP and FOI.


  • Deliver services and advice to two forces with different structures, policies, cultures, and systems.
  • Handle sensitive, personal, and classified information according to Information Management standards and legislation.
  • Travel and provide resilience between both Forces as required.
  • Maintain working knowledge of relevant information legislation, policy, and procedure.
  • Regular daily contact with members of the public and receiving complaints.
  • Applications made under Data Protection and FOI Acts have statutory deadlines.

Characteristics of the Role:

  • Expertise: Good problem-solving abilities, effective communication skills, advanced user skills in office computer applications, integrity and trust, understanding of Information Management principles and legislation, experience in relevant discipline, and staff management experience.

If you would be interested in applying for the role or would like anymore information please contact Lewis on 01772 208962 or email