Quality Assurance Manager
Start date - ASAP
Contract length - Initially 3 months
Hours per week - 37 hours per week
Rate of pay - £500ltd per day
About the Role
The Quality Assurance Manager will play a critical role in ensuring that Slough Borough Council delivers effective quality assurance and evaluation of care and support services. They will manage a small team of Principal QA officers and four staff within the Market Management Team.
Responsibilities
- Operational management function for the Quality Assurance Team
- Work alongside the Contracts Manager as part of the wider Market Management team
- Ensure quality assurance is undertaken by the team to reflect priorities on a risk stratified basis and meetings with service providers are in accordance with the agreed QAF
- Through quality assurance processes ensure the team identify and document any areas of concern and address these to improve quality of service provision
- To sign off visit reports, action plans, and escalate where necessary
- Ensuring providers deliver safe and consistent services that focus on resident satisfaction including dignity and respect, ensuring outcomes are achieved
- Identifying and addressing potential points of failure and working with providers to improve
- Using robust data management in analysing, tracking and reporting on the performance of services, using local and national data, and national guidelines where appropriate
- Identifying models of good practice and to support dissemination of these across agencies, attending relevant Provider Forums, contributing to the development of best practice standards
Requirements
- Proven experience within Quality Assurance
- Excellent knowledge of quality assurance methodologies and tools
- Experience in data analysis and reporting
- Experience in adult social care is desirable
If you are an experienced Quality Assurance Manager looking for a new challenge, this is an excellent opportunity to join a leading provider of quality care and support services. Apply now to be considered for this exciting role.
