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Repairs Assistant

Job Description

Job Title - Repairs Assistant

Location - Ashford TN23

Contract - Temp

Hours - 37

Role summary -

This company is seeking a highly motivated and enthusiastic Repairs Assistant to join their team. As a Repairs Assistant, you will be responsible for providing administrative and telephone support to the Responsive Repairs, compliance, and in-house electrical Teams. You will also assist in the delivery of a customer-focused service by influencing efficient and positive outcomes for tenants within the scope of the company's policy and budgets.

Key Responsibilities:

  • Provide telephone support to the various repairs teams to deal with and manage queries.
  • Ensure telephone or other contact or correspondence methods for property repair matters are responded to in a friendly and professional manner, in accordance with service level expectations.
  • Resolve as high a percentage as possible of general enquiries directly using information systems and knowledge of housing policy.
  • Support the Repair Delivery team, Supervisors, and Managers along with support for the planned works/compliancy team and electrical in-house team in effective liaison with contractors and other partners as required.

Provide administrative support related to the repairs and maintenance function including (but not exclusively) the following:

  • Dealing with routine, urgent and emergency correspondence.
  • Raising repairs jobs on the computer system.
  • Issuing of accurate repair order instructions to appropriate DLO staff and contractors within agreed timescales and financial limits.
  • Issuing of accurate appointed and appropriate property inspections in accordance with guidelines.
  • Authorisation and processing of contractor variation orders within agreed timescales and financial limits.
  • Authorisation and processing of contractor invoices within agreed timescales and financial limits.
  • Contact and administration of repairs works post-inspection in accordance with agreed criteria.
  • Any other general administrative support and reasonable management request as required.


  • Minimum one years previous experience in work involving dealing directly with the general public or customers.
  • Previous experience of working in a building maintenance or construction-related environment.
  • GCSE grade C or above (or equivalent).
  • NVQ Customer Service Level 2.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to