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Repairs Business Support Officer

Job Description

Job Title: Repairs Business Support Officer

Location: Hackney E8

Contract: Till January 2025 (plus possible extension)

Hours: Full Time 36 hours

Start Date: ASAP

We are recruiting for an experienced Business Support Officer to provide comprehensive administrative, data management, project, and financial support to teams across the repairs service. The successful candidate will be expected to manage competing priorities, plan and manage their own workload, and use a wide range of ITC systems effectively.

Job Role -

  • Provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager
  • Undertake all administrative work associated with the ordering and tracking of repairs works / disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems
  • Develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats / templates as requested
  • Deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager
  • Service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions
  • Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting
  • Work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the company's deadlines for responses is complied with
  • Manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works
  • Support staff training events, conferences, and public events as required
  • Undertake any other temporary responsibilities aligned with the overall purpose and grade of the role.

Candidate Requirements -

  • Relevant experience of working in an administrative / business support role, ideally in a social housing / repairs environment
  • Experience of working in a building maintenance environment, with direct involvement in the delivery of customer -focussed services
  • Experience of providing financial administrative support
  • Experience of managing, co-ordinating and planning own workload
  • Experience of working in a diverse environment including liaising with external and internal stakeholders, but most importantly, residents

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to