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Right to Buy Officer

Job Description

Right to Buy Officer

Position: Right to Buy Officer
Location: Doncaster DN1

Pay Rate:

  • PAYE: £14.98 per hour
  • LTD: £17.89 per hour

Job Overview:
We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.

Key Responsibilities:

  • Manage Right to Buy applications, providing advice and support to customers throughout the process.
  • Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
  • Ensure all applications are processed in line with statutory timescales and compliance requirements.
  • Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
  • Maintain accurate records, case notes, and service data in line with GDPR.
  • Provide performance data related to service delivery and contribute to procedure updates.
  • Assist customers with home improvement requests, following company procedures.

Essential Criteria:

  • NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C.
  • Strong IT proficiency, including Microsoft Office.
  • Knowledge of Right to Buy legislation and Money Laundering Regulations.
  • Experience in customer service, handling complex inquiries and complaints.
  • Excellent communication skills-written, verbal, and interpersonal.

Desirable:

  • Full, valid driving license.

Additional Information:
This role may require occasional travel for home visits. Flexible working is essential, with a focus on safeguarding and providing a high standard of service.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk