Permanent – Full Time
Salary: £26,000 - £35,000
Location: Wigan / Hybrid
The Role
As a Right to Buy Officer, you’ll play a vital role in managing Right to Buy and leasehold matters, ensuring legal compliance and high-quality customer service. You will be the key point of contact for tenants and leaseholders, guiding them through the process and helping them understand their responsibilities.
Key Responsibilities:
- Act as the lead contact for all Right to Buy and leasehold enquiries
- Provide clear and accurate guidance to customers on their rights and obligations
- Manage shared ownership sales, staircasing, and resales
- Ensure accurate calculation and validation of service charges
- Support the collection and monitoring of service charges
- Coordinate meetings related to leasehold matters and service charges
- Maintain accurate records and ensure compliance with legislation and council procedures
- Collaborate with internal teams to ensure seamless service delivery
We're looking for someone with:
- Experience in leasehold management and/or Right to Buy processes
- Strong understanding of leasehold and Right to Buy legislation
- Excellent communication and interpersonal skills
- Ability to manage workloads and meet deadlines
- Proficiency in administrative and IT systems
- A proactive, customer-focused attitude
- Ability to travel across Wigan Borough if required
- A flexible, hybrid working model – 2 days per week in office
- Generous annual leave (24 days rising to 30 with length of service, plus bank holidays)
- Local Government Pension Scheme
- Ongoing training and development
- A workplace culture focused on wellbeing, inclusivity, and teamwork
- Staff benefits such as salary sacrifice schemes, employee discounts, and free parking at selected sites
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!
