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Risk and Process Manager

Job Description

Service Care Solutions are recruiting for a Risk and Process Manager to work for a Police force in West Mercia. The role is a full time permanent role and for more information please contact Lewis on 01772 208962.

Title: Business Intelligence Developer

Location: Hindlip

Salary: £42,597 - £48,048

Contract: Permanent

Job Purpose:

Work closely with the DS teams to identify, manage, develop and implement strategies to minimize and mitigate the variety of risks that are identified with potential to impact the function. To evaluate and manage improvements to business processes, performed in accordance with process governance. Ensure the efficiency of functional processes and create and implement changes or improvements as needed, forecasting expected results of process changes, analyzing implemented changes and making further adjustments to workflow, schedules or other governance practices as required. Assess and facilitate knowledge capture and dissemination to support the effective operation of the function.

Main Responsibilities

  • To evaluate existing business process documentation; flowcharts, manuals and other documentation outlining current practices. Make improvements to one or many steps to increase productivity, reduce costs, improve time management or make needed changes to other aspects of the process.
  • To develop and agree an annual audit/review plan of functional processes and report to the DS management team and other West Mercia departments the findings and suggested improvements
  • To document instructions on how to change processes in a way that all those involved in the process can understand and agree via governance structures and practises. Digital Services - Risk and Process Manager - 01 21 2
  • To oversee process improvement implementation process by working with managers, team members and other employees to ensure that the plan is clear and can be applied quickly and efficiently. Process Managers might often be involved in training staff in these changes.
  • To monitor and assess process performance to ensure that they are producing the desired outcomes. Make changes to steps in each process as needed to adjust improvements to reflect better results in production, cost reduction and other targeted outcomes.
  • To own the DS Risk Register process, actively engage in end-to-end risk remediation planning, resolution, and monitoring activities and Assist in finding practical and cost-effective solutions to identified or revealed risk and issue

Person Specification


Educated to degree level or equivalent in a related management discipline or have substantial relevant knowledge gained through direct experience in a complex, multi-supplier ICT environment.

Professional process and governance management qualification Digital Services - Risk and Process Manager - 01 21 4

Professional risk and audit qualification

Knowledge and understanding of Industry Best Practice and relevant guidelines such as IT4IT and COBIT.

Key Skills:

Proven analytical skills which take into account interdependencies and demonstrate the ability to balance potential risks posed to an organisation in terms of ICT infrastructure and operational effectiveness.

Proven detailed skills in BPR or other process improvement and design methodology and tools.