Are you passionate about helping others and making a positive impact in your community? We’re looking for compassionate and responsive individuals to join our Telecare Service team, providing vital support to customers in their own homes across the city.
Position: Telecare Responder (Night Shifts)
Contract: Initial 6-month contract (with potential for extension)
Hours: 36 hours per week
Shift Pattern: 4 nights on / 4 nights off
Shift Times: 8:45 PM – 7:30 AM
Location: City-wide coverage (company vehicle provided while on duty)
About the Role As a valued member of our overnight Telecare team, you’ll respond to a variety of alerts and activations to ensure the safety and wellbeing of vulnerable individuals. This is a hands-on, community-focused role where no two nights are the same.
Your responsibilities will include:
- Responding to alarm activations triggered by customers or assistive technology devices
- Providing practical support with mobility, personal care, and fall recovery
- Liaising with ambulance crews to assist during emergency situations
- Reacting to various assistive alerts, such as property exit sensors, smoke alarms, and pressure mats
What We’re Looking For We’re seeking individuals who are:
- Reliable, empathetic, and calm under pressure
- Confident working independently during overnight hours
- Comfortable providing hands-on personal care when needed
- Flexible and responsive to a wide range of situations
- A full UK MANUAL driving licence
- Willingness to work a consistent night shift rota
- Strong communication and interpersonal skills
- A company vehicle provided during your shifts
- Full induction and ongoing training
- A supportive, collaborative team environment
- The opportunity to make a genuine difference every shift
The benefits of working with Emily at Service Care Solutions:
- You will receive a dedicated and personal consultant with a vast knowledge of the market
- We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
- We provide frequent updates of new opportunities via text and email
- We have an expert payroll service which is processed twice a week
- At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
If you are interested in this exciting opportunity, please apply now. To apply for this role, or to refer someone else, then please do not hesitate to contact Emily at Service Care Solutions on 01772 208964
or emily.bentley@servicecare.org.uk
