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Scheduling Operations Planner

Job Description

Job Title: Scheduling Operations Planner
Salary: £14.50 PAYE
Hours: 37
Type: Temporary Ongoing
Location: Yeovil, BA22
Start Date: ASAP

Are you a detail-oriented and proactive individual with a knack for optimising schedules and improving processes? Join our client's team as a Scheduling Operations Planner, where you'll play a vital role in ensuring the efficient planning and coordination of trade operatives' workdays. Your efforts will directly contribute to increased productivity, reduced costs, and outstanding customer service.

Key Duties and Responsibilities:

  • Manage multiple diaries to ensure completion of all jobs/tasks by the end of each working day.
  • Optimise the output of operatives by moving scheduled jobs among able trades, aiming for first-time resolution.
  • Deliver exceptional customer experiences for residents needing response repairs.
  • Handle unscheduled jobs and ensure emergency repairs and overdue services are completed per our SLA.
  • Communicate via phone and email with operatives, contractors, the customer experience team, and residents to resolve queries and confirm appointments.
  • Arrange and book follow-up appointments and liaise with suppliers and contractors as necessary.
  • Ensure the safety and priority of "flagged" properties based on customer needs and vulnerabilities.
  • Perform regional-specific administrative duties, including updating job stages, running reports, and processing emails and CRM contacts.

Knowledge, Skills, and Experience Required:

  • Proficiency in Microsoft Office packages (Outlook, Word, Excel, Teams).
  • Experience working in a busy office environment with reactive priorities.
  • Strong communication skills, both written and verbal, and the ability to interact with a variety of audiences.
  • Ability to work as part of a team, support team members, and manage individual tasks effectively.
  • Adherence to procedures and policies, including legal and health and safety requirements.
  • Knowledge of dealing with carded or compliance issues.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to