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Senior Housing Officer

Job Description

Senior Housing Officer
Exeter, UK
Full time - Remote

We are seeking a highly skilled and experienced Senior Housing Officer to join a team based in Exeter as a Senior Housing Officer, for a full time, temporary contract with an initial contract period of 3 months. This role offers the option to work remotely. The Senior Housing Officer will manage a comprehensive and high-performing housing management service to tenants and residents in temporary accommodation.

  • Extensive experience in Social Housing
  • Previous experience of managing a team
  • Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
  • Great problem solving abilities
  • Ability to build excellent relationships across the business with all relevant stakeholders
  • Be IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems
  • Be self-motivated, assertive and confident

Role Expectations

  • Supervise a team of Housing Officers and Housing Assistants, supporting them to deliver services effectively and efficiently, and ensuring customer needs are met.
  • Provide advice and guidance within your area of professional knowledge and experience to contribute to the Housing Service team
  • Ensure that the regular collection of data is used to inform performance management and policy planning
  • Contribute to the development and review of key policies and procedures
  • Prepare reports for and attend various meetings and committees as required
  • To manage, within a defined area, a comprehensive, high-performing housing management service (including tackling anti-social behaviour) to Council tenants and residents in temporary accommodation
  • To ensure the team understand and meet customer demand within available resources and in a way which meets the Council's wider objectives
  • To provide effective and professional guidance the Team.
  • To oversee effective performance from the team in all key areas such as tackling Anti-Social Behaviour (ASB) and effective neighbourhood and tenancy management
  • To support the work of the Tenancy Services - Housing Lead and Housing Officer Team Lead in the planning, development and improvement of services
  • Work in partnership with key stakeholders and represent the council on key groups when necessary

If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to