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Service Charge Analyst

Job Description

Service Charge Analyst
Croydon, London
Full Time - Hybrid / Remote

We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, and ability to work remotely after training. The Service Charge Analyst position will involve supporting the team manager to ensure all legislative Service Charge expenditure is levied to customers in an accurate and timely manner, ensuring queries are responded to within the agreed service level agreements. Please note for this role a basic DBS check will be required.

  • Previous experience of a computerised accounting system
  • Previous experience of working with complex control accounts
  • Previous experience within a Housing Association is desirable
  • Excellent IT skills, including using Excel, Access, Powerpoint, and Word
  • Excellent communication skills both verbal and written
  • Full basic DBS certificate required

Role Expectations

  • Calculate provisions based upon actual replacement and refurbishment requirements
  • Check contracts and the allocation of costs to schemes
  • Review exceptions within schemes and resolve issues
  • Monitor the spend on each scheme, investigate and resolve any variations and issues that arise
  • Ensure invoices are logged promptly and ensure any issues are resolved
  • Work alongside the Rent Team to ensure timely and accurate relet service charges are published
  • Lead and deliver timely certification of relevant service charge accounts
  • Prepare and issue mailings and ad hoc letters to residents relating to service charges
  • Complete tasks for stock disposals and acquisitions
  • Liaise with key internal and external partners
  • Identify, improve, and streamline processes enabling a better customer experience
  • Navigate multiple systems to extrapolate budget and actual data
  • Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to