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Service Lead - London Central

Job Description

Job Advertisement: Service Lead

Location: South Central - Ideally located between Reading and Hampshire - travel required within Berkshire, Buckinghamshire, and Hampshire
Nearest Nacro Office: Devonshire Sq, London, EC2M 4SQ
DBS Level: Enhanced Adult
Service Users: Vulnerable Adults supporting with homelessness
Working Hours: 35 hours per week
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Valid Business Insurance: Yes

Main Duties:
As a Service Lead, you will manage and lead a team of Support Workers to deliver high-quality supported housing services to vulnerable adults in the criminal justice system. Your main responsibilities will include:

  • Demonstrating extensive knowledge of support planning and safeguarding, with experience working with vulnerable adults with complex needs.
  • Prioritizing tasks effectively to ensure team support, service user needs, and contractual KPIs are met.
  • Helping with benefits and tenancy agreements to make sure they keep and looking forward to future accommodation.
  • Leading and delivering services in compliance with regulatory frameworks, meeting service quality standards, and ensuring staff adherence to operational and policy standards.
  • Ensuring all service user support and safety plans are in place, up-to-date, and reflective of individual needs.
  • Understanding and meeting agreed financial standards on voids, arrears, and re-lets.
  • Acting as a lead operational partner, liaising with other agencies, partners, and commissioners as required.
  • Collaborating with internal support services such as Quality, Policy, Safeguarding, Finance, IT, and HR to ensure the best service provision.
  • Promoting service user involvement in service design and delivery, managing the rota and on-call arrangements, and ensuring appropriate support is in place.

Reporting Line: Regional Manager
Lone Working: Yes
Working from Home: Yes, with an expectation of travel within the South-Central region, including work from home between property and office visits.
Number of Properties: 65 Bedspaces

Essential Criteria:

  • Full UK Driving Licence required.
  • Valid Business insurance required for claiming expenses from Nacro.
  • Enhanced DBS clearance.
  • Required to work 9:00 AM - 5:00 PM, with occasional cover for evening Bail Inductions if there are staff shortages.
  • Required to be part of a National On-Call Rota.

This role offers a rewarding opportunity to lead a dedicated team in delivering crucial support services to vulnerable adults within the criminal justice system.