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Supported Housing Officer

Job Description

Supported Housing Officer
Independent Living
South London
35 Hours P/W
3 month contract
Potential Temp to Perm
One of the UK's largest housing associations are recruiting for a Supported Housing Officer to provide a housing management service to their supported housing residents across a patch in South London.

The Patch
This Supported Housing Officer role covers a patch in South London, covering Lewisham, Lambeth, Greenwich and Southwark as well as potential for a number of properties in Peterborough.

The Role
The focus of this Supported Housing Officer role is to work closely with Support providers to ensure all customers are provided safe, comfortable, and suitable living environments for their individual needs, ensuring their wellbeing, and promoting their independence.
This will include the following tasks and responsibilities:

  • Housing Management: Conducts monthly property inspections, oversees health and safety compliance, and ensures the wellbeing of customers through regular calls and visits. Manages tenancies, ASB, and communal services.
  • Stakeholder Management: Builds partnerships with care/support providers and stakeholders, conducts liaison meetings, engages with external organizations to support independent living, and represents customer concerns in risk resolution.
  • Financial Management: Takes the lead in financial management, including reviewing service charges, overseeing value-for-money of communal services, and managing building furnishings and asset schedules.
  • Tenancy and ASB Management: Manages tenancies, ASB, and neighbor disputes, conducts viewings and assessments, and ensures compliance with telecare monitoring data.
  • Resident Engagement and Compliance: Leads resident engagement and wellbeing activities, promotes the Group's digital agenda, ensures compliance with health and safety policies, and understands housing regulations and care standards.

The Candidate
To be considered for this Supported Housing Officer role, you will require previous housing management experience including:

  • Experience in managing housing services effectively.
  • Knowledge of tenancy, lease, and neighbourhood approaches.
  • Strong communication skills to engage with diverse teams and residents.
  • Operational thinking aligned with organizational goals.
  • Proven track record of community engagement and representation.
  • Ability to work collaboratively, meeting deadlines in a dynamic environment.
  • Proficient in data management, compliance, and budget oversight.

As the role is working with vulnerable individuals, you will also require an Enhanced DBS check.
The role is covering a wide patch and may require monthly visits to Peterborough, so a driver with access to a vehicle would be preferable, but is not essential.

The Contract
This is a full time Supported Housing Officer role, working 09:00 - 17:00 Monday to Friday. The contract is for an initial 3 months, but has an excellent chance of being extended beyond this, or even potentially becoming permanent.

How to Apply
To apply for this Supported Housing Officer role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!