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Temporary Accommodation Officer

Job Description

Temporary Accommodation Officer
Homelessness Service
3 months
36 Hours (9-5)

A local authority in South West London are recruiting for a Temporary Accommodation Officer to manage and maintain temporary housing in accordance with legislation, ensuring safety standards, supporting residents, and fostering strong relationships with providers in Kingston.

The Role
The focus of this Temporary Accommodation Officer vacancy is to manage the Council's temporary accommodation within its own in-borough Hostels and portfolio of leased property procured from private landlords. This mainly involves health and safety inspections of properties and covering concierge duties across 4 hostels.
This will include the following tasks and responsibilities:

  • Ensure effective management and maintenance of all temporary accommodations, including compliance with legislation and safety standards.
  • Support homeless households by managing relationships, assisting with income recovery, and addressing anti-social behavior.
  • Conduct property inspections, raise repair requests, and monitor completion to meet obligations and ensure property standards.
  • Collaborate with internal and external stakeholders to maximize the use of temporary accommodations and avoid the use of bed & breakfast facilities.
  • Identify and address safeguarding risks, welfare needs, and suitability of accommodations for residents.

The Candidate
To be considered for this Temporary Accommodation Officer vacancy you will require previous experience within temporary accommodation and the homeless sector, as well as the following skills and experience:

  • Knowledge of private sector housing law: Understanding of Assured Shorthold Tenancies, repairing obligations, and health and safety standards in temporary accommodation.
  • Experience in frontline housing services: Proven experience in a busy housing service or related field, with significant technical expertise.
  • Partnership working and negotiation: Ability to influence and negotiate with various stakeholders to achieve successful outcomes.
  • Casework management: Demonstrated ability to conduct high-quality casework, managing complex information and situations.
  • Customer service and communication: Strong interpersonal skills, able to communicate effectively with a range of audiences, respond to challenging behaviors, and develop productive working relationships.
  • Organizational and administrative skills: Excellent attention to detail, ability to plan and act creatively under demanding circumstances, and ensure deadlines are met.

As you will be working with vulnerable service users across a number of locations, you will require an enhanced DBS for the role, as well as the ability to travel between services, ideally with your own vehicle.

The Contract
This Temporary Accommodation Officer vacancy is on an initial temporary contract for 2 months, which is likely to be extended. The role is working 36 hours per week, 9-5, Monday to Friday.

How to Apply
To apply for this Temporary Accommodation Officer role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!