Location: Crawley
Contract: Temporary to Permanent (Career Grade Progression D/E/F)
Hours: Full-time, 37 hours per week
Salary: £17.50 LTD – PAYE – £14.37
Role Summary:
We are currently recruiting on behalf of a local authority for a Trainee Leasehold and Right to Buy Officer to join their Leasehold Services team in Crawley. This is an excellent opportunity for someone looking to develop a career in housing, specifically within leasehold and home ownership services. The post is offered as a career graded role, meaning you will be supported and trained to progress through the grades based on your competence and experience.
Key Responsibilities:
- Support the delivery of leasehold management and Right to Buy (RTB) processes.
- Maintain accurate billing, cost recovery, and service charge data.
- Provide advice to leaseholders, shared owners, and RTB applicants.
- Assist with Section 20 consultations and ensure legal compliance.
- Liaise with Surveyors, Legal Services, and external agencies.
- Support with tribunal preparation and complaint handling.
- Perform administrative tasks using Microsoft Office and specialist systems.
- Carry out occasional site visits and attend resident consultations.
Essential:
- Strong organisational skills and ability to meet deadlines
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Good standard of education (GCSE or equivalent)
- Office-based work experience
- Positive attitude towards customer service and self-development
- Willingness to undertake occasional site visits and evening/weekend work
- Basic understanding of Local Authority housing functions
- Knowledge of leasehold and RTB legislation
- Experience using specialist housing or finance software
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or email George.Westhead@servicecare.org.uk
