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Victim Liaison Officer

Job Description

Victim Liaison Officer

Salary: £23.95 p/h ltd
Location: East of England
Contract Type: Part-time - 22 hours p/w

Be a Voice for Victims. Make a Real Difference. We are seeking a compassionate and resilient Victim Liaison Officer to join the Probation Service (PS) and provide vital support to victims of serious crime and their families. You will play a central role in delivering the Victim Contact Scheme (VCS) and Victim Notification Scheme (VNS)—ensuring victims are kept informed, supported, and empowered throughout the offender’s sentence.
This is a critical role for someone who combines empathy and professionalism with a deep understanding of trauma-informed practice, risk management, and the criminal justice system.

What you’ll be doing
As a Victim Liaison Officer, you will:
  • Support victims of crime and their families who are participating in, or being considered for, the statutory VCS or VNS.
  • Liaise regularly with victims and families, offering sensitive, accurate updates on key developments in an offender’s sentence, such as parole decisions, release conditions, or hospital orders.
  • Enable victims to share their views and make representations at critical points in the offender’s journey.
  • Contribute to the assessment and management of offender risk to help protect victims and the public.
  • Attend and contribute to multi-agency meetings, ensuring victims' perspectives inform decision-making across criminal justice and support services.
  • Uphold and promote trauma-informed principles, maintaining confidentiality, professionalism, and dignity in all communications.
What we’re looking for We’re looking for someone who brings both professional knowledge and personal integrity to the role. You will have:
  • Experience of working with people from diverse backgrounds who have experienced a range of social or personal difficulties, including communicating effectively and working in a trauma-informed way.
  • A strong commitment to promoting equality, valuing diversity, and working with diverse communities.
  • Knowledge and understanding of the assessment and management of risk in relation to offenders and safeguarding victims.
  • In-depth understanding of the criminal justice system, including courts, prisons, probation, and the roles of related agencies such as the police and mental health services.
  • The ability to manage sensitive and emotionally charged situations with empathy, clarity, and professionalism.
Key Behaviours and Competencies
  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace
  • Developing Self and Others
  • Changing and Improving
Why join us? By joining the Probation Service, you'll become part of a dedicated, multi-disciplinary team working at the heart of the justice system. In return, we offer:
  • A meaningful, impact-driven role supporting some of the most vulnerable people in our communities.
  • Training and development opportunities to grow in your career.
  • A supportive work environment grounded in values of inclusion, integrity, and service.
  • Access to a range of benefits including [pension, flexible working, annual leave – customise as appropriate].

Ready to apply
If you're ready to use your skills to make a real difference in victims' lives, we’d love to hear from you. Apply directly or contact Oliver Jefferson on oliver.jefferson@servicecare.org.uk or call 01772 208962