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Accommodation Resource Support Officer

Job Description

Accommodation Resource Support Officer
Homeless Service
Hybrid (3 days in office)
36 Hours (9-5, Mon to Fri)
3 Month temp to perm Contract
A local authority in Maidstone are recruiting for an Accommodation Resource Support Officer to support within the homelessness and temporary accommodation teams.

The Role
The focus of this Accommodation Resource Support Officer role is to provide an effective and professional customer orientated service to people experiencing housing difficulties and provide effective operational and administrative support to the Accommodation Resource Team across the three strands of the team, 1) Home finders 2) temporary accommodation bookings and moves and 3) the direct lets via the housing register plus supporting the wider Housing and Inclusion team.
This will include making telephone calls to applicants to gather information, making third parties enquiries, writing letters, completing referrals, taking notes, responding to emails, and updating applicant records.

The Candidate
To be considered for this Accommodation Resource Support Officer role, you must be able to communicate to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.

The Contract
This Accommodation Resource Support Officer is a full time role, working 36 hours per week. The role is hybrid, allowing for two days working from home per week. The contract is for an initial 3 months, though this has a good chance of being extended or made permanent.

Referral Bonus
If this Accommodation Resource Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Accommodation Resource Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Accommodation Resource Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region