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Job Description

Service Care Solutions are working with a Substance Misuse Service to recruit for a experience receptionist/ Administrator to work in the West Yorkshire area.

Job Role: Receptionist/ Administrator x2 roles available.

Pay Rate: £14.50 per hour

Hours: 37.5 hours per week

Location: West Yorkshire

Main duties of the role

  • Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
  • Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
  • Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
  • Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
  • Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.
  • Maintain electronic and manual appointment systems and complete referral information as appropriate.

Essential Criteria

  • Experience working in Receptionist or Administrator roles
  • Being comfortable answering the phone
  • Experience dealing with Clients face to face

If you are interested in this role please Apply via this page or send your CV to