Hi all I'm currently recruiting for an Administrator in a healthcare setting. Please apply for more details.
Hours - 37.5
Location - Wolverhampton
Rate - £10.20-£11
* To be thoroughly conversant with the National Framework for NHS Continuing Care (CHC) and ensure that the policy is efficiently and consistently applied as part of the administrative process and implement any proposed national changes.
* To ensure that the administrative processes for the management of continuing healthcare requests accords with National and Local Policies.
* Support the CHC service with secretarial and administrative systems, process and procedures to support efficient day to day operations of the CHC team.
* The post holder will be required to demonstrate initiative in organising their own workload as well as working independently. There will be an expectation for the post holder to be highly motivated, flexible and enthusiastic.
* To undertake ad-hoc support for project work as delegated by the CHC Business/Specialist Lead
* Able to work, predominantly under supervision, but be able to prioritise an unpredictable workload and ensure competing priorities are delivered as expected in a timely manner and within the policies and principles of the CCG standards.
* To maintain constructive relationships with a broad range of internal and external stakeholders. Attend team, relative, CHC panel, retrospective and Local Resolution meetings, to take and transcribe minutes and reports.
* To circulate minutes to the team/relevant others and send written responses to individuals and members of the public .i.e. clients relatives or legal representatives.
* To follow up with relevant others on any action points from team, relative, CHC panel, retrospective and Local Resolution meetings.
* As part of a team, to provide business, secretarial and administrative support to a range of both clinical and non-clinical staff within the CHC team.
* To maintain a high standard and quality service by working as a team
* To demonstrate initiative and time management in organising own workload and delivering a customer focused service.
* As part of a team, to provide general office duties including dealing with post, photocopying, ordering of stationary.
* On a daily basis answer queries from patients, carers, public, other professions and care agencies through telephone, email and internal departments, relating to a wide range of issues. Taking messages and accurately recording, directly responding to queries, exercising initiative and judgment to analyse and prioritise issues and escalating as appropriate.
* Escalating queries / information on a daily basis when members of the public, colleagues, medical and other professionals are distressed, angry or frustrated; whilst maintaining a polite and professional manner.
* To assist with coordinating a delegated range of diaries for staff within the CHC team, taking a pro-active approach. This includes arranging and coordinating a wide range of meetings and appointments with a range of external stakeholders and system partners.
Benefits of Service Care Solutions
* 250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist's Non-Medical Non Clinical consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Nationwide provider of staff to cover over 40 different NHS trust and private organisations
* DBS disclosures provided via fast track online services free of charge.
If this role sounds of interest contact matt.clarke@servicecare.org.uk or 01772208953.
