Role: Billing and Recovery Officer
Salary: £19 to 21 (PAYE exc.) / £21 to £24 per hour (Umbrella/Ltd)
Location: Kettering, Northampton
Working: Hybrid 2-3 days home working (following an initial training period)
Contract: 6 months on going.
Role Overview:
- Manage the full life-cycle of Council Tax billing and recovery.
- Process amendments, discounts, exemptions, and changes of circumstances in line with current legislation and local procedures.
- Use the Academy system confidently to maintain accurate records and update accounts at all recovery stages.
- Respond to customer enquiries professionally by phone, email, and written correspondence.
- Interpret and apply relevant Council Tax legislation in day-to-day decision-making.
- Collaborate effectively with internal teams and external partners where necessary.
If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
If you have any questions or queries, please don’t not hesitate to ask.
