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Business Support Officer D&M

Job Description

Job Title - Business Support Officer - Damp & Mould Team
Location - South Tyneside NE33
Contract - Temp
Hours - 37
Role -
Our client provides safe, comfortable, and well-maintained homes for our residents. Their commitment to quality housing drives us to tackle issues such as damp and mould head-on. They are looking for a proactive and organized Business Support Officer to join their Damp and Mould Office and play a crucial role in supporting their mission.
Key Responsibilities:

* Administrative Support: Manage office correspondence, including emails, phone calls, and letters. Maintain accurate records and files, both digital and physical.
* Resident Liaison: Serve as the first point of contact for residents reporting damp and mould issues. Provide timely and courteous responses, and escalate concerns to the appropriate teams.
* Data Management: Collect, organise, and analyse data related to damp and mould cases. Prepare reports and presentations for internal and external stakeholders.
* Project Coordination: Assist in planning and coordinating projects aimed at addressing and preventing damp and mould issues. Monitor project time lines and ensure deadlines are met.
* Team Support: Provide administrative support to the Damp and Mould team, including scheduling meetings, preparing agendas, and taking minutes.
* Compliance: Ensure compliance with all relevant policies, procedures, and regulations. Assist in audits and reviews as needed.
* Continuous Improvement: Identify opportunities for process improvements and contribute to the development and implementation of new strategies to enhance our services.
* Proven experience in an administrative or business support role, preferably within a housing or property management environment.
* Strong organisational skills and the ability to multitask effectively.
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data management systems.
* Strong interpersonal skills and a customer-focused approach.
* Ability to work independently as well as part of a team.
* High level of attention to detail and accuracy.
* A proactive attitude and willingness to learn.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to