Back to Job Search

Collections Officer

Job Description

Collections Officer
Lambeth, London
Full Time - Hybrid/Remote

We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis. The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio of accounts, and will be responsible for the collection of both current and former housing related debt. This role offers hybrid/remote working with 1 day a week based in office and 4 days working from home.

  • Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
  • Knowledge of IT processes, including Word and Excel
  • Familiarity with the law concerning service charges and the statutory legal basis of landlord and tenant relationships
  • Understanding of service charge account administration principles
  • Ability to work towards and meet financial targets set by management
  • Excellent communication and interpersonal skills
  • Experience working in arrears reduction and monitoring
  • Approachable and friendly nature

Role Expectations

  • Manage a large portfolio of service charge accounts, ensuring payments are kept up to date
  • Issue letters and statements to account holders as necessary
  • Authorize and monitor payment plans, ensuring compliance
  • Liaise with other teams to resolve customers' service charge queries efficiently
  • Recommend legal action in cases of non-payment
  • Responsible for the collection of housing related debt (current and former)
  • Work alongside key partners, internal and external
  • Manage a complex caseload and initiate legal action for debt recovery
  • Work as part of a team to achieve targets and maximise the company's income
  • Flexible working hours, including evenings and one weekend per month

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to