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Customer Hub Officer

Job Description


Job Title: Customer Hub Officer - Revenue and Benefits

Location: Remote

Working hours: 15 hours per week

Assignment Duration: May - December

This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join their team on a remote basis.

Key Responsibilities:

  • Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
  • Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
  • Handle benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
  • Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
  • Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
  • Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.


  • Prior experience in housing benefit processing and claim verification is required.
  • Proficiency in RB Live system and Northgate NEC system is required.
  • Strong attention to detail and ability to work with precision under strict deadlines.
  • Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
  • Ability to work independently with minimal supervision.
  • Excellent communication skills and ability to collaborate effectively with team members.

If you are interested in the position of a Customer Hub Officer and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to