Job Type: Customer Service Advisor
Location: Camden
Duration: Temp Ongoing
Hours: 36 Hours a week, Office based
Salary: £19.36 umbrella p/h
Key Responsibilities:
- Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.
- Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.
- Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.
- Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.
- Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.
- Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.
- Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment.
Key Experience:
- General Understanding of Relevant public Services
- Familiar with at least 2/4 service clusters and customer service access processes.
- Fast paced environments
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk