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Employee Services Officer

Job Description

Job title - Employee Services Officer
Location - Romford, RM1
Contract - Temporary ongoing
Hours - Full Time 36 hours
Start Date: ASAP

We are currently recruiting for Employee Services Officer. The successful candidate will be responsible for providing transactional HR services, including but not limited to employment contracts, compliance, hierarchy, and improving customer satisfaction at all levels. The ideal candidate will have excellent communication skills, the ability to work effectively as part of a team, and experience working to tight deadlines.

Duties would include:

  • First point of contact for completing routine queries and workflow relating to Employment and Position Changes
  • Prepare contracts of employments, contractual change notifications and associated variations
  • Manage and resolve routine queries Employment, Position or System related issues
  • Raising calls in line with both councils Fusion related processes and managing their resolution, where required working with the Councils System Team when calls are raised to 3rd party system providers
  • Attending drop in sessions or one2one training sessions, with managers or employees
  • Exercise a good understanding of the legal requirements for Employment, including a working knowledge of both councils, terms and conditions
  • Maintain performance recording databases in respect of key performance indicators within the team
  • Providing assistance & advice to other Employee and Establishment officers as well as the wider team, sharing knowledge

Essential criteria and experience:

  • Experience dealing with members of the public
  • Experience using a computer system, familiar with MS Office Use of IT Skills
  • Good oral and written communication skills
  • Ability to demonstrate some degree of political sensitivity
  • Ability to understand and implement accurately instructions from managers
  • Proven ability to work to tight deadlines
  • Ability to work as part of a team
  • Ability to be proactive and work independently
  • Ability to deal with a high volume of work
  • Ability to work evenings and weekends and unsocial hours
  • Ability to use some computer packages such as Microsoft Office (Word, Excel, PowerPoint)
  • First point of contact for completing routine queries and workflow relating to Employment and Position Changes
  • Ability to develop and maintain a positive working climate, good morale and cooperation respecting diverse backgrounds
  • Ability to make sound judgments on the information available and present it to diverse audiences in a clear and concise manner

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to