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Enquiries Administrator

Job Description

Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Enquiries Administrator for a Permanent opportunity in the Greater Manchester area. The successful candidate will be a self-motivated patient-centric individual with a passion for maintaining excellent communication skills whilst having the ability to manage day-to-day administrative tasks.

Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale. The service is patient-focused and provides a world class service to their patients.

Job Purpose: Enquiries Administrator

Pay: £25,521 per annum (rising to £27,040 after successful 6 month probationary period)

Bonus: £150 Welcome Bonus, paid via Service Care Solutions

Location: Wigan, Greater Manchester

Working Hours: Monday to Friday - 11:00am-19:00pm / Saturdays - 09:00am-15:00pm (Flexible)

Contract: 5 Days / 40 Hours per Week (includes Paid Lunch Breaks)

The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.
Key Responsibilities:

  • Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat
  • Supporting existing patients with their queries relating to their current treatment
  • Ensuring patient satisfaction and the accuracy of the advice given
  • Liaising with the clinical team to help with patient enquiries
  • Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events
  • To be able to work to a daily structure whilst also adaptable to change
  • Being part of a vibrant team that puts the patient at the core of everything you do


  • Competent using computers including MS Office, Outlook
  • Previous experience in telephone-based role


  • Intrinsic reward of being part of a team that helps people through their individual patient journey
  • Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
  • Monthly Payroll
  • £250 training allowance
  • Excellent pay rates
  • Exceptional referral bonuses
  • Specialists mental health consultants offering single point of contact
  • Frequent notifications for upcoming opportunities via text and email
  • PAYE payment options available
  • Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
  • FREE DBS disclosures provided via fast track online services
  • Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location


  • Welcome Bonus - £150
  • Referral Bonus - up to £750
  • Agency Switch Bonus - £150

*Terms and conditions apply. The listed bonuses are paid via Service Care Solutions.