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Estate Administrator

Job Description

Job Title: Housing Administrator
Hours: 35 Hours Per Week
Type: Temporary ongoing
Location: London W3 (5 days per week, office-based)
Start Date: ASAP
DBS Requirement: Basic DBS (mandatory)

We are currently recruiting for a dedicated and proactive Estate Administrator to join the on-site estate services team at a prominent London development. This is a full-time, front-desk role requiring a consistent on-site presence. The successful candidate will act as the first point of contact for residents, contractors, and visitors, providing essential administrative and operational support to maintain high standards across the estate.

Key Duties and Responsibilities:
  • Act as the primary point of contact for resident enquiries and visitors, managing phone, email, and face-to-face interactions.
  • Monitor and respond to incidents of low-level anti-social behaviour (e.g. fly-tipping), including CCTV review and liaising with local authorities.
  • Manage emergency issues such as broken entrance doors or lift failures, escalating urgent repairs promptly.
  • Coordinate and oversee contractor visits, ensuring access and security are managed effectively.
  • Carry out regular inspections and assist with reporting and follow-up of communal repair and maintenance issues.
  • Maintain accurate resident records, repair logs, and compliance data using internal systems.
  • Support the Estates Services Coordinator and deputise in matters relating to compliance and health & safety when required.
  • Manage office supplies and keep the front desk area clean and well-presented.
  • Ensure all policies, procedures, and statutory responsibilities are upheld, including health & safety regulations.
Essential Skills & Experience:
  • Proven experience in a customer-facing administrative role, ideally in housing or property services.
  • Strong organisational and multitasking abilities; able to handle competing priorities calmly.
  • Confident communicator with excellent written and spoken English.
  • Intermediate IT proficiency (Microsoft Office and case management systems).
  • Professional, dependable, and empathetic approach to customer service.
  • Comfortable working independently on-site and handling sensitive or urgent issues.
  • A Basic DBS check is required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk