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EUC Analyst

Job Description

Job title - Senior EUC Analyst
Location - London, EC1M
Hybrid - 2 days in the office, 3 days from home
Contract - Temp
Hours - Full time 35 hours per week
Start Date - Asap

The Role Summary

Out client is recruiting for a highly motivated and experienced EUC Analyst to join their team on a temporary basis. This role is crucial in ensuring our end user computing environments are efficiently managed and secure. If you have a passion for technology and a knack for solving complex problems, this position is an excellent opportunity to showcase your expertise.

Your key duties within the role will include:

  • Create and update corporate device builds.
  • Manage end user software technology platforms (O/S, Applications, System Tools/Agents, VPN).
  • Operate end user computing management platforms (Defender for Endpoint, Intune, AzureAD, Sophos Central, PMP, Autopilot).
  • Coordinate activities related to changes within the end user computing environments, including patch models and processes.
  • Engage regularly with the Service Delivery team to address operational issues or efficiencies in device deployment and monitoring.
  • Collaborate with the Infrastructure, IT Security, and Architecture Teams to ensure effective security controls.
  • Provide feedback to the Architecture and Infrastructure team on platforms and new solutions.
  • Participate in the Vulnerability Management Process to remediate identified vulnerabilities.
  • Support IT Operation Teams, including Service Desk, with technical issues in EUC device deployment or management.
  • Liaise with internal customers to resolve technical issues quickly, serving as an escalation point beyond 2nd line support.
  • Assist the IT Security team in remediating technical incidents.
  • Provide technical resources for the IT Portfolio where EUC device changes are required.
  • Create technical documentation for POC and project-related tasks.
  • Develop guidance documentation and training materials for end-users.

Key requirements

  • Excellent understanding of AzureAD and Intune.
  • Strong understanding of windows roll outs
  • Experience with Windows servicing channels and developing patch models and processes.
  • Proficient in software packaging and distribution platforms (Microsoft Win32 app & Apple Business manager).
  • Knowledge of Security baselines, Intune Configuration Profiles, Compliance policies, and Conditional Access.
  • Strong analytical and problem-solving skills.
  • Proactive, decisive, and able to take initiative.
  • Excellent interpersonal and communication skills.
  • Experience managing Intune/Microsoft Endpoint Manager, Active Directory, and Endpoint/Cloud Apps Security.
  • Proven experience in complex project implementation and ownership of technology projects.
  • Familiarity with other Device Management platforms.
  • Experience working within an ITIL environment.
  • Proficient in desktop image configuration, automation, and management.
  • Experience in implementing and maintaining Microsoft Autopilot environment.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to