Service Care Solutions has an exciting opportunity to join a local authority in the Wembley area as a Facility Assistant.
Job Purpose:
- Provide a professional, customer-focused Helpdesk for Brent stakeholders, utilizing FM software to receive and process email and telephone requests for FM support.
- Ensure high-quality customer service and satisfaction by delivering FM support services, including access control, car park administration, and locker management.
Knowledge (Essential Criteria):
- Proficiency in operating and managing an FM software-based helpdesk.
- Strong understanding and knowledge of Facilities Management.
Experience (Essential Criteria):
- Demonstrated experience in Facilities Management, either in-house or as a contractor, overseeing an FM software-based helpdesk.
- Experience in supervising facilities suppliers and contractors' activities.
- Proven track record of conducting building audits, recording significant findings, and taking necessary actions as instructed.
- Experience in raising purchase orders, invoicing, receipting goods, and processing manual payments.
- Competence in reporting faults and maintenance issues to the relevant manager, with a focus on Health and Safety.
- Experience in generating financial and data trend reports.
Working Hours: Monday to Friday, 9 am - 5 pm
If you have any questions, do not hesitate to contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk
