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Facilities Assistant

Job Description

Service Care Solutions has an exciting opportunity to join a local authority in the Wembley area as a Facility Assistant.

Job Purpose:

  1. Provide a professional, customer-focused Helpdesk for Brent stakeholders, utilizing FM software to receive and process email and telephone requests for FM support.
  2. Ensure high-quality customer service and satisfaction by delivering FM support services, including access control, car park administration, and locker management.

Knowledge (Essential Criteria):

  1. Proficiency in operating and managing an FM software-based helpdesk.
  2. Strong understanding and knowledge of Facilities Management.

Experience (Essential Criteria):

  1. Demonstrated experience in Facilities Management, either in-house or as a contractor, overseeing an FM software-based helpdesk.
  2. Experience in supervising facilities suppliers and contractors' activities.
  3. Proven track record of conducting building audits, recording significant findings, and taking necessary actions as instructed.
  4. Experience in raising purchase orders, invoicing, receipting goods, and processing manual payments.
  5. Competence in reporting faults and maintenance issues to the relevant manager, with a focus on Health and Safety.
  6. Experience in generating financial and data trend reports.

Working Hours: Monday to Friday, 9 am - 5 pm

If you have any questions, do not hesitate to contact Hona on 01772 208967 or email