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Housing Advisor

Job Description

Housing Advisor
Full Time

We are seeking an experienced and enthusiastic Housing Advisor to join our team in Cambridge on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Assistant Housing Officer will be responsible for ensuring that cost effective, and value for money services are delivered on local Housing estates, as well as improving the service provision to the customers. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS.

  • Previous experience working in a similar role is essential
  • Knowledge of housing legislation, policies, and procedure
  • Experience of dealing with a complex casework both in person and in writing
  • Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
  • Excellent communication skills, both verbal and written
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Experience providing an effective service to members of the public
  • Full Enhanced DBS certificate is required for this role

Role Expectations

  • Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
  • Responsible for the efficient and effective coordination of letting of void properties in order to achieve the annually set performance targets for reletting properties
  • Manage contracts to ensure good standards are met by contractors on Housing estates. Report to Tenants, Leaseholders, Councillors and Officers on performance of contractors
  • Manage budgets for communal cleaning, grounds maintenance, tree works, window cleaning and environmental budgets
  • Identify and manage environmental improvement projects including sourcing funding through grant applications, consulting with residents, managing procurement and implementation
  • Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
  • Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to