Islington
Temp
Full Time
Join a well-respected Housing Association based in Islington as a Senior Tenancy Officer, where you will play a vital role in delivering high-quality tenancy and leasehold management services to a diverse and vibrant community. THE ROLE
As a Senior Tenancy Officer, you will manage a patch of properties as a Housing Officer would, while also overseeing two Customer Service Advisors who act as the first point of contact for residents and cover reception on a rota. You will play a key role in rota management across teams and deliver hands-on tenancy management services to ensure residents are supported and tenancy compliance is maintained.
- Manage a housing patch and carry out full tenancy management responsibilities
- Supervise and support two Customer Service Advisors, including their rota and development
- Oversee the delivery of a high-quality first point of contact service via phone and reception
- Lead on casework involving ASB, tenancy breaches, sign-ups, tenancy checks, and mutual exchanges
- Take enforcement actions including court representation and evictions in line with policy
- Deputise for the Housing Manager when required
- Maintain accurate records on housing systems and produce professional correspondence
The ideal candidate will have strong experience in housing management and demonstrate proven ability to lead and supervise staff within a customer-facing housing service.
- Experienced in managing a caseload or housing patch with full tenancy responsibilities
- Competent in staff management, including supervision and rota planning
- Knowledgeable in housing law, ASB processes, and enforcement procedures
- Excellent communication, problem-solving, and organisational skills
- Confident using Microsoft Office and housing management IT systems
Working Hours: 9:00am – 5:00pm, Monday to Friday
Length of Contract: 3 Month Contract, potential for extension
Rate: The pay for the role is £27.70 per hour LTD company rate. The PAYE equivalent is £23.77 per hour, inclusive of holiday. HOW TO APPLY
To apply for this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
