Newham
Full Time
Temporary Join a local authority in Newham as a Housing Liaison Team Leader and help lead a high-performing team delivering vital frontline housing management services across the borough. THE ROLE
As Housing Liaison Team Leader, you will be responsible for supervising a team of Housing Liaison Officers and Resident Service Officers, ensuring the delivery of effective, customer-focused housing services. You’ll support community engagement, manage multi-tenure housing stock, and uphold service excellence across neighbourhood and tenancy management.
- Lead and motivate a team, managing performance, training and development
- Oversee tenancy and leasehold management, including assignments, successions and terminations
- Respond to and resolve escalated resident enquiries and formal complaints
- Monitor and address antisocial behaviour in partnership with enforcement teams
- Ensure estate inspections, surgeries, and community engagement initiatives are delivered
- Provide cover for senior managers and contribute to service planning
- Champion health, safety, and wellbeing within your team
The successful candidate will have proven experience in a similar team leader role within housing services, ideally in a local authority setting, with a strong commitment to customer service and performance management.
- Demonstrated ability to manage and motivate housing officers
- Experience in neighbourhood, tenancy, and leasehold management
- Strong knowledge of housing legislation and safeguarding procedures
- Skilled in handling ASB, legal proceedings, and multi-agency partnership work
- Able to confidently lead estate inspections, resident meetings, and community events
Full Time
Temporary
RATE: The pay for the role is £27.00 per hour LTD company rate. The PAYE equivalent is £23.02 per hour, inclusive of holiday. HOW TO APPLY
If interested in this role please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
