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Housing Operations Officer

Job Description

Are you passionate about customer satisfaction and service improvement? We're looking for a Complaints Coordinator to join our team and take charge of ensuring complaints are handled effectively and efficiently.
Key Responsibilities:

  • Respond to complaints promptly and appropriately, ensuring they are addressed within agreed timeframes.
  • Identify areas for service and system improvements based on complaint analysis.
  • Act as the primary point of contact for customers, providing clear communication and preventing further dissatisfaction.
  • Negotiate and influence stakeholders to achieve optimal outcomes and decisions.
  • Assist in planning improvement actions and ensure their successful implementation.
  • Collaborate with various council services to address issues raised during complaint investigations.
  • Maintain accurate data and records to aid management and strategic decision-making.

Candidate Requirements:

  • Strong communication and interpersonal skills.
  • Ability to negotiate and influence stakeholders effectively.
  • Analytical mindset with a focus on continuous improvement.
  • Experience in customer service or complaint handling roles preferred.
  • Knowledge of housing services and council operations is an advantage.

If you're ready to make a positive impact and drive improvements in customer service, apply now to join our team as a Complaints Coordinator!