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Housing Options Officer

Job Description

Housing Options Officer
Taunton, Somerset
4 week contract
Hybrid - 2 days a Week in Office
Full - Time, 37 hours, 09;00-17:30

My client is looking for an experienced Housing Options Officer to start immediately. The client has stressed that driving and access to a vehicle is essential, as is a basic DBS and experience with housing I.T systems Locata/HP2.

Main Responsibilities

  • Provide housing office and assistance to customers in line with current legislation and the organisation's policy, providing a professional, sensitive and confidential service
  • To take proactive steps to comply with the Homelessness Reduction Act 2017 and be responsible for the decision making process under act.
  • To meet the organisation's obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance
  • Act as a caseworker to customers who approach the organisation with a housing need and assist them where appropriate, to retain their existing accommodation or advise them of the full range of alternative housing options available
  • If the customer is threatened with homelessness or becomes homeless, to complete a personalised housing plan in writing, giving details of the advice and options and regularly review individual plans

Essential Requirements

  • Awareness of the Housing Act 1996 and the Homelessness Reduction Act 2017 and its implementation
  • Housing experience/experience of Homelessness legislation and practice, and providing housing advice
  • Experience and knowledge of areas related to homelessness prevention such as employment and relationship issues
  • Experience of working with Locata/HP2 housing systems

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to