Back to Job Search

Housing Revenue Support Officer

Job Description

Housing Revenue Support Officer
6 month contract
37 hours

A local authority are recruiting for a Housing Revenue Support Officer to support the provision of a quality rent administration and management and processing of direct debits for their housing tenants across Adur and Worthing.

The Role
The focus of this Housing Revenue Support Officer role is to administer the Direct Debit process, calculating payments and amending Direct Debits to reflect any rent account changes. You will also administer the rent refunds process by calculating refund due, sending out the rent refund claim information and processing the refund requests.
Key tasks and responsibilities will include:

  • Effective calculation, monitoring and management of Direct Debits payments for our tenants:
  • Generate Direct Debits (Orchard Housing System)
  • Check for accuracy and identify required changes, for example linked to housing benefit claims or changes in circumstances
  • Reconcile and implement any changes
  • Undertake appropriate banking activities
  • Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy.
  • Production of mail merge letters, reports and statistics
  • General admin duties, including and not exclusive to filing and scanning, post Assist with end of year processes
  • Work with others to improve customer service
  • To organise, deliver and maintain reliable customer service.

The Candidate
To be considered for this Housing Revenue Support Officer role, you will require the following skills and experience:

  • Experience of housing finance including managing direct debits in a housing context
  • Good, up to date knowledge of welfare benefits systems
  • Experience of working with our housing management system Orchard (MRI).
  • A methodical, organised approach to work, self motivation and personal drive to complete tasks
  • Attention to detail is essential.
  • Excellent numeracy and data management skills.
  • Effective planning and organising skills
  • Able to meet deadlines in a fast-paced, high pressure environment
  • Good IT proficiency

The Contract
This is a temporary Housing Revenue Support Officer vacancy, running until November 2024 initially, though this is likely to be extended or made permanent.
The role is 9-5 Monday to Friday and has some flexibility for hybrid working.

How to Apply
To apply for this Extra Care Relief Scheme Manager role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!