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Housing Support Worker

Job Description

Housing Support Worker
Young People (16-25)
Newbury, RG14
Permanent Contract
£23,178 - £28,057
35 Hours Per Week (Shift)

One of the UKs largest housing associations is recruiting for a Housing Support Worker to provide housing related support within their young peoples' service in Newbury.

The Service
This Housing Support Worker role is based in a 13-unit supported accommodation service for 16-24 year olds, who have been referred by the local authority for housing related support. Service users may have experience of substance misuse, leaving care or domestic violence.

The Role
The primary focus of the Housing Support Worker is to serve as a keyworker, empowering young residents aged 16-24, including young parents, to achieve independence, autonomy, and self-sufficiency while ensuring their safety and managing risks effectively, often in collaboration with partner agencies.

  • Assessing Referrals and Engagement: Evaluate referrals and engage with prospective clients using a person-centred approach, liaising with health professionals, other agencies, and colleagues as appropriate.
  • Client Awareness and Education: Ensure that clients are fully informed about the support available, their financial obligations, rights, and responsibilities under tenancy/occupation arrangements, and all related procedures.
  • Developing and Reviewing Plans: Agree and review client Independent Living Plans and Risk Assessments regularly, delivering contracted hours of support to achieve the required outcomes.
  • Delivering Person-Centred Support: Flexibly provide the support identified in an Independent Living Plan through regular contact, coordinating wraparound support from other agencies (such as Adult Social Care, Criminal Justice, Health services) and internal departments as needed.
  • Maintaining Communication and Partnerships: Forge and maintain links with partner agencies and other key stakeholders to ensure good communication and cooperation, and report any safeguarding concerns using the correct procedures.

The Candidate
To be considered for this Housing Support Worker role, you will require excellent housing support experience and ideally previous experience working with young people. You will also require the following skills and experience:
Customer Service Experience: Experience working in a customer-facing role with a passion for providing excellent customer service.
Motivational Skills: Ability to motivate individuals who have complex and diverse issues, including alcohol or substance misuse, mental health trauma, and/or behavioral challenges.
Knowledge of Benefits: Awareness of Universal Credit and Housing Benefit systems.
Risk Management: Skills to identify and manage risks effectively.
Safeguarding Awareness: Understanding of safeguarding measures and processes.
Communication Skills: Excellent verbal and written communication skills.
Administrative and IT Skills: Proficiency in administration and IT, especially with Windows, Microsoft Office (Outlook, Word, Excel).

The Contract
This is a permanent Housing Support Worker role, offering ££23,178 - £28,057.
The role works 35 hours per week on the following shifts:
Early (07:30 to 15:30) and Late (12:30 to 20:30) on a rota basis, which will also include one weekend per month.
There is an additional requirement to be on call for a week at a time, on the rota and an additional payment is paid for this period.

Referral Bonus
If this Housing Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Housing Support Worker role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Housing Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region