Housing Support Worker
Accrington
Sheltered Housing
12 Weeks
35 Hours

Are you passionate about delivering great services within a social housing environment? Join our client, a leading Housing Association, as a Housing Support Worker and play a key role in supporting their housing partners while being a vital member of an operational team.

THE ROLE

• As a Housing Support Worker, you will be responsible for providing comprehensive support to the Housing team and partners. Your key duties include:
• Assisting the wider team with administrative duties.
• Attending appointments and home visits with Housing Partners.
• Maintaining accurate records of customer interactions.
• Developing networks and partnerships with external agencies.
• Supporting project work and implementing decisions.
• Offering advice and information to tenants.
• Investigating customer complaints and dissatisfaction alongside Housing Partners.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role, working within a social housing environment. You will also bring:

• Intermediate proficiency in Microsoft Office and relevant software, such as housing management systems.
• A commitment to delivering exceptional customer service.
• Strong communication skills, able to engage with people from diverse backgrounds.
• Resilience and adaptability to change.
• Flexibility in working hours and locations, including occasional out-of-office hours work.
• A full UK driving licence and access to a vehicle for business use.

THE CONTRACT
- 35 Hours Per Week, 09:00 to 17:00
- 12 Weeks, Temp to Perm

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!